Shipping Policy
Shipping Policy
At Ivanoir, we are committed to providing a smooth, reliable, and transparent delivery experience for every customer.
This Shipping Policy explains how orders are processed, prepared, shipped, tracked, and delivered after purchase.
Order Processing
After your order is successfully placed and payment has been confirmed, our team begins preparing your items for shipment.
Order processing includes order verification, product preparation, quality checks when applicable, and secure packaging before dispatch.
Processing times may vary depending on product availability, order volume, holidays, promotional periods, or other circumstances.
You will receive a shipping confirmation email once your order has been shipped.
Shipping Time
Delivery times may vary depending on your location, shipping method, carrier availability, and other external factors.
Estimated delivery information may be provided during checkout or through your order confirmation details.
Please understand that delivery estimates are approximate and are not guaranteed delivery dates.
Shipping Costs
Available shipping options and applicable shipping costs are displayed during checkout before you complete your purchase.
Shipping costs may vary depending on factors such as destination, order details, and available delivery options.
Shipping Confirmation & Tracking
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after shipment. Carrier systems may require additional processing time before updates appear.
If you have questions regarding your shipment, please contact our support team with your order information.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully review your address before submitting your order.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist before your order enters the shipping process.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible after purchase.
Once an order has been processed, packed, or shipped, changes or cancellations may no longer be possible.
Delayed Deliveries
While we work to ensure reliable delivery, delays may occasionally occur due to circumstances outside of our control.
Possible causes of delays may include:
- Carrier delays
- Weather conditions
- Public holidays
- Transportation interruptions
- Incorrect shipping information
- Other unexpected events
If your order is experiencing an unusual delay, please contact our customer support team and we will assist you with the available information.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, or your local delivery area first.
If you still cannot locate your package, please contact us at:
Our team will review the available information and help determine the appropriate next steps.
Multiple Shipments
For certain orders, products may arrive in separate packages depending on availability and shipping arrangements.
If your order is shipped separately, tracking information may be provided for each shipment when available.
International Orders
For customers ordering from locations outside standard shipping regions, delivery times and shipping requirements may vary.
Customers are responsible for ensuring that shipping information is accurate and complete.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact our customer support team:
Email:
service@ivanoir.com
Website:
ivanoir.com
Operated by:
Xiamo Hongmeng (Liaoning) Culture and Education Technology Co., Ltd.