Returns & Refunds Policy

At Ivanoir, customer satisfaction is important to us. We want every customer to feel confident when shopping with our store.

This Returns & Refunds Policy explains the conditions, process, and requirements for requesting a return or refund.

Return Eligibility

To be eligible for a return, items generally must meet the following conditions:

• The item is unused and in its original condition.
• The item includes original packaging and any included accessories when applicable.
• The return request is submitted within the applicable return period.
• The item is not excluded from return eligibility.

Items that show signs of use, damage caused after delivery, modification, or missing components may not qualify for a return.

Return Request Process

Before returning any item, please contact our customer support team for return instructions.

Please email:

service@ivanoir.com

When contacting us, please provide:

• Your order number
• The email address used during checkout
• The reason for the return request
• Photos or additional information when applicable

Our team will review your request and provide guidance on the next steps.

Return Shipping

Customers may be responsible for return shipping costs unless the return is related to an incorrect item, defective product, or an issue caused by Ivanoir.

Please do not send items back before receiving return instructions from our support team.

Refund Process

Once a returned item has been received and inspected, we will notify you regarding the status of your refund request.

If your refund is approved, the refund will be processed to the original payment method used during checkout.

Please note that the time required for refunded funds to appear in your account may vary depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order number and relevant details so our team can review the situation and provide assistance.

We will work with you to find an appropriate solution based on the circumstances of your request.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable circumstances.

If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing your order.

Once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.

Exchanges

If you need to exchange an item, please contact our customer support team first.

Exchange availability may depend on product availability and the specific circumstances of your request.

Refund Timing

After a refund has been approved and issued, processing times may vary depending on your payment provider.

If you have not received your refund after a reasonable processing period, please contact us for assistance.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Email:
service@ivanoir.com

Website:
ivanoir.com

Brand:
Ivanoir

Operated by:
Xiamo Hongmeng (Liaoning) Culture and Education Technology Co., Ltd.