Contact Us

Welcome to Ivanoir. We value every customer and are committed to providing helpful support throughout your shopping experience.

Whether you have questions before making a purchase, need assistance with an existing order, or require help after delivery, our customer support team is here to assist you.

Get In Touch

For all customer inquiries, please contact us through the following email:

Email:
service@ivanoir.com

Our support team will review your request and provide assistance as soon as possible.

Product Questions

Before placing an order, you are welcome to contact us with any questions about Ivanoir products.

Our team can help with:

• Product features and details
• Product usage information
• Product availability questions
• General product inquiries
• Choosing the right product for your needs

Order Support

If you need assistance with an existing order, please include your order number and the email address used during checkout.

This information helps us locate your order details and provide faster assistance.

We can help with:

• Order status questions
• Shipping updates
• Tracking information
• Order-related concerns
• Return and refund requests

Shipping Assistance

If you have questions about delivery, tracking, or shipping progress, please contact our support team.

Please note that tracking information may require additional time to update after shipment confirmation. Our team will be happy to assist if you experience any delivery concerns.

Returns & Refund Assistance

If you need help with a return or refund request, please contact us before sending any items back.

Our team will guide you through the process according to our Returns & Refunds Policy.

Response Time

We typically respond to customer inquiries within 1–2 business days.

During weekends, holidays, promotional events, or periods of increased request volume, response times may be slightly longer.

Customer Support Information

To help us provide the best possible assistance, please include clear details about your question or request when contacting us.

For order-related inquiries, please provide:

• Order number
• Email address used during checkout
• Description of your request
• Relevant photos or information when applicable

Company Information

Brand:
Ivanoir

Website:
ivanoir.com

Email:
service@ivanoir.com

Operated by:
Xiamo Hongmeng (Liaoning) Culture and Education Technology Co., Ltd.

Thank You for Choosing Ivanoir

We appreciate your trust and support. Our goal is to provide a reliable shopping experience and helpful customer service from your first visit to your post-purchase experience.

If you have any questions, please feel free to contact us at any time.